The company KT International Solutions from Veenendaal, Netherlands, providing repair depot, reverse logistics and life cycle management of computer and storage hardware, will implement an enhanced ERP system with software from JIS Netherland providing automation of the “Jeeves” ERP platform out of Sweden.

The changing landscape of Global Service Logistics and Support: According to the Service Industry Association, the rising cost of transportation driven by escalating fuel costs has created a change in the service paradigm. No longer can products be shipped from a single central service hub to destinations worldwide. Rapid turn around time for in and out of warranty product support has become a key element of customer satisfaction. Most companies are establishing ‘regional” service hubs around the globe in their key market regions and the major growth markets including APAC and EMEA. KT International Solutions has recognized and responded to this service paradigm change by investing in a global strategy of support which includes the hiring of Mr. Henniger and the deployment of an enhanced ERP system from Jeeves in Sweden.

Allan da Graça, KT International Solutions CEO said: “Our adoption of a cost effective, flexible new ERP system enhances our ability to provide the customized reporting, labeling and repair practices that our clients demand, while keeping our pricing within their budgets.”

The new ERP system facilitates the needs of KTIS’ client and is provided by JIS Netherlands . This software provides automation of the Swedish Jeeves Universal ERP 2.0 platform. During the selection process, KT considered many possible solutions including SAP and others. However, in today’s business climate, staying within clients budgets and offering enhanced services at reduced cost is key to customer satisfaction and new business acquisition.

Live with logistics

The implementation is currently underway. The company is live with logistics, finance and vendor management, and hopes in the third quarter of 2011, the repair module to have running.

Repair and Return

KT International Solutions is a specialist in repair, reverse logistics and product life cycle management to multinational clients who use or manufacture computer, storage and communications hardware solutions. The company was founded in 1980 as a repair department of Thijssen Field Service, later Kender Thijssen. In 2009, the Kender Thijssen companies were acquired and subsequently separated to operate independently under Detron IT & Telecom Group.

Randy Henniger is the author of this article on Multi-vendor repair. Find more information, about Service Excellence here